Shipping and Processing Policy
Thank you for choosing XYZ Hair Store! We are committed to ensuring that your shopping experience is seamless and that your order is delivered promptly and securely. Please review our shipping and processing policy below:
Processing Time:
• All orders require 2-4 business days to process before they are shipped.
• Processing includes order verification, quality checks, and packaging.
Shipping Time:
• Stock Orders: After processing, stock orders are shipped and typically arrive within 3-5 business days.
• Custom Orders: Custom orders require additional time to prepare and will be shipped within 7-10 business days after processing.
Shipping Rates:
Shipping rates vary based on your location and selected shipping method. These will be calculated and displayed at checkout.
Order Tracking:
Once your order has been shipped, you will receive an email with tracking information so you can monitor your package’s progress.
Important Notes:
• Business days refer to Monday through Friday, excluding weekends and holidays.
• Delivery times may vary based on your location, carrier delays, or unforeseen circumstances beyond our control.
For further assistance or inquiries about your order, please contact our customer service team at thehairvendorx@gmail.com
Thank you for trusting us to help you achieve your perfect look!
All Sales Are Final Policy
At XYZ Hair Store, the health and safety of our customers are our top priorities. Due to the nature of our products and for sanitation purposes, All sales are final.
Refunds and Exchanges:
Refunds or exchanges will only be considered if we have made an error in processing your order. Examples include:
• Incorrect item(s) shipped.
• Incorrect length, color, or texture due to an error on our end.
If you believe there has been an issue with your order, please contact us within 3 business days of receiving your package at thehairvendorx@gmail.com
Be prepared to provide your order number, a detailed explanation of the issue, and photos for verification.
Important Notes:
• Refunds or exchanges will not be granted for issues such as buyer’s remorse, incorrect selection at checkout, or dissatisfaction with a product after use.
• Products must be unopened, unused, and in their original packaging for any approved exchanges or returns.
Thank you for your understanding and cooperation. We are committed to providing high-quality products and ensuring a positive experience for our customers!
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